Refund Policy
Last updated: March 2026
1. Overview
Adversa operates as a subscription SaaS product. This policy explains how refunds are handled and what to do if you believe you have been charged in error.
2. Subscription Billing
Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan). Plans renew automatically unless cancelled before the renewal date. You can cancel at any time through your account settings, and your access will continue until the end of the current billing period.
We do not offer pro-rata refunds for unused time remaining in a billing period after cancellation.
Because Adversa is a digital software service that provides immediate access after purchase, refunds are generally not provided once a subscription period has begun, except in the circumstances described below.
3. Refund Eligibility
Refunds are not issued as a matter of course. However, we may grant a refund in the following circumstances:
- Billing errors — if you were charged incorrectly due to a technical error on our part.
- Exceptional circumstances — considered on a case-by-case basis at our discretion.
Refund requests must be submitted within 14 days of the charge in question. To request a refund, please contact us at the address below.
Any approved refunds will be issued to the original payment method used for the purchase.
4. Chargebacks
If you believe a charge was made in error, please contact us before initiating a chargeback with your bank or card provider. We are happy to resolve billing issues directly and quickly. Initiating a chargeback without first contacting us may result in your account being suspended.
5. Contact
For refund requests or billing questions, please contact us at:
We aim to respond to all refund enquiries within 2 business days.
6. Governing Law
This refund policy is governed by the laws of England and Wales.